Refund policy

English Return & Refund Policy
Return & Refund Policy
Effective Date: May 1, 2026
Last Updated: April 29, 2026
operated by Hong Kong Saydian Technology Limited. All orders are shipped from Shenzhen, China.
1. Return & Refund Eligibility
Requests must be submitted within 30 days of delivery
Items must be unused, undamaged, with all accessories and original packaging
Wearables must be free of scratches, disassembly, or water damage
2. Defective Items
Provide photos/videos of product defects
We cover round-trip shipping; replacement or full refund available
Free replacement for shipping damage reported within 48 hours
3. Non-Defective Returns
Buyer covers return shipping cost
Refund issued if items are resellable
Original shipping fee deducted for free-shipping orders
4. Return Process
Contact support to get RMA number
Return items with RMA number clearly marked
Refund/replacement processed within 7 business days after inspection
5. Non-Returnable Items
Items returned after 30 days of delivery
Items damaged by misuse, disassembly, or water
Used, incomplete, or damaged packaging
Custom/pre-order items (unless stated otherwise)
6. Refund Timeline
Refunds processed 7–15 business days after inspection
Refunded to original payment method
7. Contact Support
Email: support@saydian.com
Operation Address: Longgang District, Shenzhen, Guangdong, China